Ansanm support
Let’s get you help.
For help with account access, app features or purchases, contact our support team.
Contact support
You can also write directly to carlaugustin09@gmail.com. Include the email or phone number associated with your account, your device type, and a short description of the problem. Never send your password, sign-in codes or full payment details.
Subscriptions and purchases
New purchases and purchase restoration are currently unavailable. Email support if you have a question about an existing store charge.
Use the store account that made your purchase. Manage or cancel recurring billing in Apple subscriptions or Google Play subscriptions. Canceling a subscription and deleting an Ansanm account are separate actions.
When purchases are available, open Premium in Ansanm and choose Restore purchases if you paid but do not see Premium. Contact us if you still need help. Refund decisions and requests are handled through the store: Apple purchase support or Google Play refunds.
Report unsafe behavior
Use Report on a member’s profile or the safety menu in the app. You can also block someone to stop further interaction. For child safety concerns, see our child safety standards and contact carlaugustin09@gmail.com.
Send account identifiers and a description of the concern. Do not send or forward suspected child sexual abuse material. If someone is in immediate danger, contact local emergency services; this support channel is not an emergency service.
Privacy and account deletion
Read our privacy policy or request deletion of your account and associated data. These requests do not require reinstalling the app.
Carl Augustin monitors carlaugustin09@gmail.com for support, privacy and child-safety requests. We acknowledge requests within 7 days and complete verified account-deletion requests within 30 days. We verify account ownership before acting on account or data requests and may ask for information needed for that verification. Do not send your password or sign-in codes.